Custom Service Requests

The IFS Automation Platform supports a wide variety of clients with diverse and challenging business process requirements. Despite their diversity, these organizations have one thing in common: the need to rapidly create, customize and deploy business process automation solutions that work on any service delivery channel and on any device type. The IFS Automation Platform provides a way for clients to do this with a modern, integration-friendly platform. As a result, clients can tailor any of our existing solutions to meet their unique needs and develop completely custom automation solutions that address their unique business needs.

Key Features

  • Ability to rapidly react to business and regulatory changes and ensure compliance with both internal and external policies and regulations
  • Allows for complete transparency, including visibility of approvals, any required documents and integration capabilities with internal and external systems
  • Decreases cycle times, increased accuracy and improved controls
  • Ability to complete transactions quicker by eliminating data rekeying, incomplete or invalid instructions and time-consuming work
  • Ability to add additional functionality depending on your firm’s specific needs
  • Business-analyst maintained
  • Full SLA-agreement adherence tracking and reporting
  • Provides for STP, online approvals and review and release functionality for any service process
  • Robust dashboards and reporting capabilities for actionable graphical and tabular views of all data and work status

Some of Our Custom Solutions

Proposal Generation and Tracking

Simplify the proposal quoting and document generation process for prospective clients. IFS enables you to automate the entire process from quotation to policy selection.

Insurance Policy Renewal

Manage policy renewals and gain a better understanding of buying behaviors, resulting in increased sales and client satisfaction.

Concierge Services

Work with the IFS experts to customize business process automation solutions to increase operational efficiency and improve client satisfaction.